Terms & Conditions

...2016 Terms & Conditions

Terms & Conditions 2016

  • My dog will attend an intial trial day at the rates shown on the trial day page, to help my dog settle in the pack and to assess my dogs suitability for K9 Heaven's social environment.
  • I understand that K9 Heaven is bound to the Dog Control Act & the Animal Welfare Act, and any such actions, situations, incidents or events occurring with my dog may require K9 Heaven's attention to these Acts or anything associated and forthcoming.
  • Seeking & having service given by K9 Heaven in written form or verbal, is considered to be both legally bound as 'service provided', at no time does a written or verbal agreement deter from K9 Heaven terms and conditions as written here (official website).  A dog placed into K9 Heaven's care (daycare, boarding, grooming, international pet transport, foster) is considered 'service provided' through written or verbal agreement.  I understand K9 Heaven reserves the right to amend terms and conditions as sees fit at any time.
  • I understand that K9 Heaven's operating hours are 7am - 6:30pm, and accept all costs associated with anything undue outside of these timings.
  • I understand that K9 Heaven operates in a domestic dog 'pack' environment and therefore accept all of the benefits and risks associated with this, and agree that K9 Heaven is not responsible for any injury or illness, or the loss or damage of any belongings, food or medication left in our care during my dog's attendance at K9 Heaven.
  • I understand that I am liable for any veterinary/medical care expenses and damages that result from injuries caused by my dog.
  • I understand that K9 Heaven reserves the right to refuse access (at any time) to any dog that displays unstable, unsociable or aggressive behaviours.
  • I agree to not hold K9 Heaven, its employees and representatives, liable for any injury/loss/death/sickness of my dog.
  • I understand & agree that under no circumstances will K9 Heaven be liable for subsequent damages or damages which are beyond the replacement value of my dog.
  • I understand that K9 Heaven reserves the right to seek full vet disclosure/history for any such issues arising where I question care given under any circumstances.  I understand that full vet disclosure/all history from my dogs respective vet clinic is part of due process in any situation where warrants.
  • I give permission for K9 Heaven to seek veterinary attention for my dog if any medical issues develop while my dog is in its care and I agree to pay all costs associated with treatment.  K9 Heaven reserves the right to seek vet attention for my dog as it sees fit on my behalf as my dogs primary care giver while in K9 Heavens care, in the best interest of my dog's welfare, comfort & well being.
  • K9 Heaven reserves the right contact my immediate emergency contact if my dog displays extreme barking, or aggression, K9 Heaven does not accomodate extreme barking and at any time 24/7 I agree that K9 Heaven may contact me or my emergency contact to pick up my dog.
  • Opening hours are from 7:00am to 6:30pm, 7 days a week.  I agree that if I am unable to collect my dog by 6:30pm, for daycare, that my dog will be boarded overnight at my expense.
  • All dogs boarding overnight are to be collected the following day by 12:00pm, at no extra charge, however, if my dog is collected after 12:00pm a full day care charge will apply of $35 + gst.
  • All fees must be paid at the time of drop off or pick up of my dog when boarding & daycare.  No accounts unless by prior approval.
  • I understand a $7 post payment fee will be applied to accounts not paid on pick up of my dog boarding at K9 Heaven if not paid for within 3 days.  A $7 post payment fee will be added on the total bill every 7 days thereafter until 1 month amounting to $28.00 due of administration fees.
  • Until payment is received in full at 3 months the post payment/non payment fee of $35 administration fee is amounted to the final invoice.  Collections action may be instigated at 3 months. Direct contact with non payer may also occur.
  • Non payment fees are invoiced & calculated at 3, 6, 12, & thereafter months.  At 3 months the non payment fee is $35.00.  At 6 months the non payment administration fee is $80.00. At 12 months of non payment the administration fee is $150.00. 
  • Non payment invoices will occur respective of different days/times of service.
  • 3rd party collection costs are that of the non payment/payer.
  • K9 Heaven uses the services of collections (Baycorp) at any given time as appropriate.
  • I agree to inform K9 Heaven of any of my dog's behaviours initially and as they develop that may impact K9 Heaven's decision on which area to keep my dog and where they may be exercised.  This includes but is not limited to behaviours such as jumping, escaping, bolting, aggressive behaviours towards people, dogs or other animals or a menacing classifcation being placed on my dog.
  • I understand that K9 Heaven exercises dogs in the farm area which consists of Deer Fencing with small square bottom.  I agree to my dog being exercised on the farm, unless I specifically state this on my membership form.  I accept all risks associated with this.

K9 Heaven may update its Terms and Conditions as needed and required. Terms & conditions can be found on the website as the primary & paramount version only, superceeding all paper or other digital versions.

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